We offer a 12 month guarantee on all our non-consumable products*. This provides the consumer with a service that includes repair, replacement or money back on goods, depending on which is most appropriate.
The guarantee period lasts for 12 months from the date of receipt of goods. (Not from the date when usage commences).
Products that have been accidentally or deliberately damaged, stolen or missing during the first 12 months of ownership are not covered under the terms of the guarantee.
Replacements or refunds cannot be provided if faulty goods cannot be returned.
We must be contacted prior to the return of any products to establish the most suitable and safe method of return for them. Failure to do this would invalidate your guarantee. We normally arrange collection of goods using our carriers, or provide a refund for any postage costs incurred by the customer.
These are goods such as marker pens and cleaning fluid, where lifespan is normally determined by frequency of use rather than by age.